How do I know I have received one of these calls?
- The caller may have said that they are from W3C, the World Wide Web Consortium
- The caller may have said that your PC has a virus that is causing internet problems
- The caller may have said that they will disconnect your PC from the web unless you login to a website that they will give you details for
- The caller may have rung more than once
What do I do if I have received a call that fits with all of the above?
- Refuse to engage with any further calls if they are received
- Do not follow any links to any websites that you are given
- Delete all emails received from the callers without opening them
What if I’ve followed their instructions?
- Disconnect your PC from the Internet
- Contact a trusted local PC support service for help in making sure that your PC is safe to use – malicious files or programs may have been installed on your computer as a result of your following the instructions from the call
W3C is a not-for-profit, member-owned organisation, that develops open and royalty free specifications to drive the evolution of the World Wide Web. W3C does not make unsolicited calls to members of the Public and cannot be responsible for any loss or damage suffered as a result of actions taken as a result of calls of the type described above.